Privacy Policy
Effective January 1, 2026
Formcraft Medford Concrete Construction, medfordconcreteconstruction.com, estimates@medfordconcreteconstruction.com
Who this policy covers
This policy explains how Formcraft Medford Concrete Construction, a concrete contractor in Medford, MA, collects and uses information when you visit our website, fill out a form, call us or email us. It covers this website and the estimate requests that come through it.
We're a small local business, so we keep this simple. We collect what we need to answer you, give you an estimate and do the work, and we don't sell your information to anyone. You can learn more about who we are on our About page.
What information we collect
When you fill out our estimate or contact form, we collect what you type in. That's usually your name, phone number, email address, the address of the job and a description of the work, such as a driveway, patio, steps or a cracked or sinking slab. If you attach photos, we receive those too.
When you call or email us, we keep your contact details and what you tell us about the job so we don't have to ask you twice.
When you browse the site, basic information is collected automatically. This can include your device and browser type, the pages you visit, how long you stay, the site that sent you here and a general location based on your internet connection. We use this to see which pages are useful and which aren't.
Our site may use cookies, which are small files your browser stores, to keep the site working properly and to count visits. You can block or delete cookies in your browser settings. The site will still work, though some features may not.
How we use your information
We use the information you send us to reply to your request, schedule a visit, prepare your quote, do the job and follow up afterward. If you become a customer, we also keep records we need for billing, taxes and any warranty or satisfaction questions later on.
We use site visit information to fix problems, improve our pages and understand how people find us. We don't use it to build a profile of you.
We won't add you to a marketing list unless you ask to hear from us. If we ever send you something you don't want, tell us and we'll stop.
Who we share it with
We don't sell, rent or trade your personal information. We share it only when we have to in order to run the business or do your job.
Our contact form runs through an outside form service, and our website relies on hosting and analytics providers. These companies handle your information on our behalf so the site and forms work, and they aren't allowed to use it for their own purposes.
We may also share information if the law requires it, if a city or state office needs it for a permit or inspection on your job, or to protect our business, our crew or our customers.
How long we keep it
If you ask for an estimate and don't hire us, we keep your request for a reasonable time in case you come back with questions, then we delete it. If we do the work, we keep job and billing records for as long as we need them for taxes, warranty questions and our own business records.
Site visit information is kept in summary form by our analytics provider and isn't tied to your name.
Your choices and rights
You can ask us what information we have about you, ask us to correct it or ask us to delete it. We'll do that unless we need to keep a record for legal, tax or warranty reasons, and if so we'll tell you why.
You can also turn off cookies in your browser, skip the form and call us instead, or tell us not to contact you again. Depending on where you live, state law may give you more rights, and we'll honor those when you ask.
Children's privacy
This site is meant for homeowners and property owners, not children. We don't knowingly collect information from anyone under 13, and if we learn we have, we'll delete it.
Keeping your information safe
We take reasonable steps to protect what you send us, and we limit access to the people who need it to answer you or do your job. No website or email system is completely secure, so please don't send payment card numbers or other sensitive details through the form.
Changes to this policy
We may update this policy when our website or the way we work changes. The current version will always be on this page, and if you keep using the site after a change, the updated policy applies.
How to raise a privacy concern
If you have a question about your information or want to make a request, call us at (781) 628-7780 or reach us through our Contact page. We'll reply within 1 business day and work it out with you directly.
Formcraft Medford Concrete Construction is based in Medford, MA 02155. You can return to our home page at any time.